The short version-

  1. Unless otherwise noted items are used.
  2. All items are tested for functionality before offered for sale and should be assumed functional unless otherwise stated in the product description.
  3. Pictures are of actual items and taken to demonstrate the physical condition of the items for sale.

Defective Returns

Items found to be defective can be returned within 30 days of purchase if not covered under manufacturers warranty. Shipping for such returns covered by KB Tools.

Non-Defective Returns

Any items can be returned within 30 days. Items returned for any reason other than not functional are subject to 10% restocking fee and the customer is responsible for shipping.

The long verison –

 

Last Updated: Dec 03 2018

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://kbtools.org/terms-conditions/

Orders that you submit online are processed immediately and may be canceled upon timely request, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. 

Shipping

To initiate a return, please email us at sales@kbtools.org.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at

 

KB Tools

4536 Stanley Lake Road,

Friendsville, PA, 18818.

 

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

Unless the item(s) is defective you are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After we have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

Returns found to be non-defective are subject to a 10% restocking fee to be negated from your refund.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.